FAQ

/FAQ
FAQ 2018-04-11T15:44:27+00:00

Their Story was created to open up opportunities for skilled artisans in the developing world to bring their beautiful bedding and bathware to the UK, and get a fair price for it. It is part of a small but growing network in the UK specialising in fair trade bed and bathware.

Fair Trade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world. By requiring companies to pay sustainable prices , Fair Trade addresses the injustices of conventional trade, which traditionally discriminates against the poorest, weakest producers. It enables them to improve their position and have more control over their lives

Fair Trade practice and trade is growing and is the best chance of giving workers in the developing world the level playing field required. Using fair Trade certified organic cotton and fair labour standards, all of our products are making concrete improvements in the lives of the people and the communities we work in.

All of our products come from India and although new, we are building relationships with both Fair Trade producers and communities there. We will start to show the impact on the lives of our partners there in regular updates.

Their Story website runs SSL (Secure Sockets Layer) which is a standard security protocol which establishes encrypted links between a web server and a browser, thereby ensuring that all communication that happens between a web server and browser(s) remains encrypted and hence private. SSL Certificate is today an industry standard that is used by millions of websites worldwide to protect all communication and data that’s transmitted online through the websites.

Delivery will generally be 2 – 4 working days and will be dispatched from the UK. Please check goods on receipt, to ensure that everything is as ordered and expected. If there are any problems, please notify within 4 working days.

We will refund unused goods in the original packaging up to 30 days after purchase.

If you do wish to return goods, please email info@theirstory.co.uk , who will forward you a return label. In the interests of transparency we would ask that you arrange and fund the return.

It is your responsibility to provide accurate information to Their Story, when ordering. Your information is only used to complete your order fully and will never be sold or passed to any third party.